ANS:-No. The base service fee allows you to set up predetermined thresholds or alarming parameters back to your Help Desk for as many devices as you wish.  For example, some current clients are using NMS to the appropriate person when the toner or paper on remote laser printers gets low so that replacements can proactively sent from Head Office.

Q2:- Can I set the NMS service up to alert the Help Desk if my UPS has low batteries?

 ANS:-Yes.  In some scenarios the NMS has been set up to provide active, real-time monitoring of the UPS and has provided more accurate assessment of the potential uptime. This also allows re-forecasting of run time if new equipment is connected to the UPS.

Q3:- I have a number of remote sites configured with redundant carrier services.  In the event that a site switches to its backup link, user performance and carrier costs may be affected. Is there a way of alarming when this happens and keeping a record of times and usage?

 ANS:-Alarms can be set by either your help desk or the Editure team and used to alarm on link failures of either the primary or secondary link. For a per node fee Editure can receive the alarm, provide 1^st level problem determination and if required, contact the carrier and raise a service request.

Q4:- I am a level 2 support person for our company and I am finding that more and more of my day is spent undertaking multiple investigations to find root causes for user reported issues.  I am looking for a service that will aid me with these investigations and give me back my day.

 ANS: – The Editure NMS service was designed with significant input from engineers that wanted a tool that would proactively alarm and record network behaviour. As a single network management tool, it easily provides all the data to allow quick and easy 1st level problem determination.

 Editure NMS is designed to empower your Help Desk with the tools to undertake that 1^st level investigation. When this issue is presented or escalated to a Level 2 engineer, it is accompanied with information that allows fast problem resolution.  Editure NMS allows the Help Desk to develop skills and knowledge and also allows other member of the team to concentrate on what they do best.