At Editure, we use the world’s best practice to provide our clients with a client support service that is as responsive as you need it to be. With a range of services designed to meet different business requirements, you can choose from:

• Full facilities management services – which allows for proactive system monitoring and reporting to identify and solve problems before they escalate (saving time and money)
• Tailored rapid response service, which provides guaranteed telephone and on-site response times
• An ad-hoc support service where we can provide you with the support you require even if you’re not an existing client

Key benefits:

• We will manage your calls from start to finish, resulting in full resolution of your problem or request
• We provide formal ICT incident reports to all our clients, so that you can have full confidence that we are providing a value for money solution
• We ensure that multiple engineers and support desk operators are familiar with each client’s operations, to ensure that support is always available
• Our support systems are fully ITIL compliant, providing 8 x 5 to 24 x 7 helpdesk services tailored for specific client needs
• Via our system, a client technology profile is developed, maintained and includes all technical documents and administration procedures critical to the operation of a client’s network. This remains the clients property at all times, even if a client cancels the services with Editure